Refund Policy

Refunds may apply when a paid bulk-buy campaign cannot be fulfilled, when a campaign is cancelled by an admin, or in specific cases agreed with support after a paid order.

If a campaign is marked as failed because it cannot meet its target or supplier conditions, every paid order on the campaign is added to the refund queue automatically.

If an admin cancels a campaign, unpaid orders on that campaign are cancelled and paid orders are queued for refund.

For individual paid orders, students should contact support with their order ID and the reason. An admin will review the request and create a refund record if it is approved.

Refunds are processed manually during the beta period. We do not auto-trigger bank refunds yet. Each refund follows the lifecycle: requested → approved → processed (or rejected).

Approved refunds are typically processed within a few business days. Bank settlement times depend on Paystack and the receiving bank.

You can see the status and reason for any refund tied to your order on the order detail page.

Refunds do not apply once an order is marked delivered, when a student fails to collect within the agreed window, or where the student abandoned an unpaid order (which is simply cancelled rather than refunded).

Visit the Help & Support page and include your order ID, the campaign name and a short description of what happened.