Help & Support
We're here to help with orders, payments, refunds, and the ambassador program.
Send us a message
You can submit as a guest — sign in to track your support history.
Frequently asked questions
How do bulk-buy campaigns work?
Each campaign sets a target quantity. Students join by placing an order and paying. Once the target is reached and the campaign closes, SEI orders from the supplier and arranges pickup or delivery.
How do I pay for an order?
After you join a campaign, open the order and tap Pay. You'll be redirected to Paystack to complete payment. Your order is only confirmed after the payment is verified on our server.
What if my payment fails?
Failed payments do not consume your order — you can simply retry from the order page. If the amount was debited but not confirmed, contact support with the order ID.
When do I get a refund?
Refunds apply mainly when a campaign is cancelled or fails. For other cases, contact support with your order ID. See the Refund Policy for details.
How does the ambassador program work?
Apply from the Ambassador page. After admin approval you'll get a referral code. You earn commission when a referred student completes an eligible paid and delivered order.
When can I withdraw my commission?
Once your available balance is at least ₦2,000 you can request a withdrawal. Admin reviews and marks it paid after the transfer is sent.